Privacy Policy
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Privacy Policy
Your privacy is important to USClaims and its affiliated companies (hereinafter collectively referred to as “we,” “us,” “our” or “USClaims”). Because your privacy is our concern, we have developed this Privacy Policy to inform you about USClaims’ privacy practices. This Privacy Policy covers how we collect, use, disclose, transfer, and store your information. The examples in this Privacy Policy are illustrative only and are not intended to be exhaustive.
INFORMATION COLLECTED
We use the term “Personal Information” to mean any information that could reasonably be used to identify you, including your name, address, telephone number(s), driver’s license number, occupation, date of birth, social security number, personal or business tax identification numbers, insurance policy information, legal information (such as judgment, liens, bankruptcies, etc.), reports from the American Legal Finance Association; and medical information (such as your health status and treatment history). The information we obtain depends on the context of your interactions with us. We may obtain such information directly from you on our website (the “Site”) or by telephone, and/or from applications, contracts, documents and forms you complete or sign. We may obtain additional information about you or, with your authorization, about others who may have an interest in your insurance or annuity policy, from your insurance or annuity company, insurance producer, health care providers, creditors, credit reporting agencies, and from your representatives or advisors. We may also obtain information about you from public records and, with your authorization, from other persons.
We use the term “Anonymous Information” to mean any information that does not identify you, and may include, for example, aggregated demographic information and statistical information concerning how you and other visitors use our website (the “Site”).
SOURCES FROM WHICH WE COLLECT PERSONAL INFORMATION
We collect Personal Information directly from you and from third-parties, including advertising networks, internet service providers, data analytics providers, government entities, operating systems and platforms, and social media. We may merge or co-mingle that Personal Information with Personal Information we maintain about you and other data collected on or through our Site.
USE OF PERSONAL INFORMATION
We use the Personal Information you provide for purposes of the transactions or information that you request. As permitted by law, or as authorized by you, we may share your Personal Information with affiliated and non-affiliated companies that provide services related to information or transactions you request, under the following additional circumstances: (i) for us to establish or exercise our legal rights or to defend against legal claims; (ii) in connection with a proposed or actual sale, merger, transfer, exchange or consolidation of USClaims, an affiliated company or any portion thereof; (iii) to secure or obtain services and/or advice from our attorneys, accountants and auditors; and (iv) to permit our affiliates to contact you about products or services. We may also disclose your Personal Information to others for other purposes, with your authorization or otherwise as required or permitted by law.
We may distribute, share, or disclose Personal Information to analytics companies including, but not limited to, Crazy Egg, to assist with various types of data analytics, web analytics, and app analytics, such as heat mapping. Maintaining the accuracy of your information is a shared responsibility. We maintain the integrity of the information you provide us with and will update your records when you notify us of a change. Please contact us at the address or phone number listed below when information concerning your changes.
CHATBOTS
Chatbots are software programs that use artificial intelligence to simulate a conversation. Chatbots may be used to provide customer service. Any personal information that you provide in the chat is automatically collected by the third-party chatbot provider.
USE OF ANONYMOUS INFORMATION
We may share Anonymous Information with our partners and resources.
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FORMER CONTACTS OR INQUIRIES
We treat information obtained from past contacts and inquiries in the same manner we treat information that we obtain through current or future contacts or inquiries.
CHILDREN
This Site is not intended for use by children under the age of 13. Children under the age of 13 should not submit any personal information to us.
If you are a parent or guardian and believe that your child’s personal information has been submitted to or otherwise collected by us, please contact us at privacy@usclaims.com to request the information be deleted.
CONFIDENTIALITY AND SECURITY
We restrict access to your Personal Information to our employees who need this information in connection with your current or future transaction(s) or to provide you information that you may request from us. We maintain electronic, procedural, and physical safeguards to guard your nonpublic information. We take precautions to protect your information, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While the computers/servers in which we store your Personal Information are kept in a secure environment, we cannot guarantee absolute security.
UPDATES TO OUR PRIVACY POLICY
We reserve the right to change this privacy policy at any time. If our information practices change, we will post the changed policy to our website. These privacy principles do not constitute a contract, create legal rights, or supersede any preexisting agreements with clients.
“COOKIES”
A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
We use the following cookies on this site. We have them listed, so you can choose whether to opt-out.
_gcl_au | isProactiveInvite | __cf_bm |
SnapABugUserAlias | _fbp | OptanonConsent |
VISITOR_PRIVACY_METADATA | ct356484 | __insp_targlpu |
test_cookie | OptanonConsent | SnapABugHistory |
TS01xxxxxxxx | _ce.gtld | _GRECAPTCHA |
__insp_wid | _cat | _ga |
vuid | __cf_bm | nitroCachedPage |
__insp_norec_sess | _gclxxxx | MUID |
TESTCOOKIESENABLED | SnapABugVisit | li_gc |
__insp_slim | SnapABugHistory | __ctmid |
__cf_bm | OptanonAlertBoxClosed | __ctmid |
ctmp | AnalyticsSyncHistory | _ce.cch |
Lidc | VISITOR_INFO1_LIVE | ct214275 |
_uetvid | _uetsid | _tq_id.TV |
__insp_dct | IDE | _gid |
li_sugr | isProactiveInvite | _ga_xxxxxxxxxx |
__cf_bm | GCLB | __insp_targlpt |
Ctmp | UserMatchHistory | YSC |
_gclxxxx | Bscookie | _tq_id.TV |
NID | SnapABugRef | _ga |
SnapABugUserAlias | SnapABugVisit | __insp_nv |
_ce.gtld | JSESSIONID | SnapABugRef |
Bcookie | JSESSIONID | _ce.cch |
SnapABugAgentAvatar | OptanonAlertBoxClosed | Fr |
BIGipServer~VCC-WEB-INFRASTRUCTURE~ | _gat |
You can prevent certain cookies from being downloaded by adjusting the settings on your browser. You can also adjust the settings by using the cookie manager by clicking the cookie banner at the bottom or the cookie icon at the bottom left corner of this page. Be aware that disabling cookies will affect the functionality of this Site and many other websites that you visit
"DO NOT TRACK" SIGNALS
Note that your browser settings may allow you to automatically transmit a “Do Not Track” signal to websites and online services you visit. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many web sites, USClaims currently does not alter its practices when it receives a “Do Not Track” signal from a visitor’s browser.
THIRD-PARTY SITES
The Site may link to other websites, forums, or programs that are not under are control and are not owned by USClaims, including, but not limited to, CLEAR (“Third-Party Site”). If you click on a link to, or otherwise gain access to, any such Third-Party Site, you will be transported to the Third-Party Site.
This Privacy Policy only applies to the Site. This Privacy Policy does not: (a) describe the privacy policies of any of these Third-Party Sites, or (b) govern the collection or use of your Personal Information by a Third-Party Site. By providing a link to a Third-Party Site, USClaims does not endorse the privacy practices of the Third-Party Site. USClaims expressly disclaimers responsibility for the privacy practices of any Third-Party Site.
You acknowledge and agree that, by clicking a link to, or otherwise accessing a Third-Party Site, your Personal Information may be read, collected, shared, distributed, or otherwise used by the Third-Party Site. You should review the privacy policy for any Third-Party Site to determine their practices with respect to the collection and use of Personal Information.
YOUR RIGHTS UNDER CALIFORNIA LAW & OTHER STATE LAWS
USClaims collects information that you provide to us or that we learn about you, as described in this Privacy Policy. Persons who reside in California, Colorado, Connecticut, Montana, Oregon, Texas, Utah, and Virginia (“Residents”) have certain rights with respect to their personal information.
Right to Know
- Residents can ask us what personal information we have about collected about them over the past 12 months, including a list of categories of your personal information that we have sold and a list of categories of your personal information that we have shared with another company for a business purpose.
- Upon receipt of a verifiable consumer request, we will provide:
- The categories of personal information we have collected about you.
- The categories of sources from which we collect your personal information.
- The business or commercial purpose for collecting or selling your personal information.
- The categories of third parties with whom we share personal information.
- The specific pieces of personal information we have collected about you.
- A list of categories of personal information that we have sold, along with the category of any other company we sold it to. Any of the categories of personal information that we collect could be included in a sale to other companies, including those within our corporate family. If we have not sold your personal information, we will inform you of that fact.
- A list of categories of personal information that we have disclosed for a business purpose, along with the category of any other company we shared it with.
- When you make this request, the information provided shall be limited to personal information we collected about you in the previous 12 months.
Right to Delete
- Residents can ask us to delete their personal information. Once we receive a verifiable consumer request, we may delete Residents’ personal information from our records and direct any service providers to do the same. Please note that we are only obligated to delete Residents’ personal information under certain circumstances. We may deny your request to delete in accordance with applicable law.
Right to Correct
Residents have the right to request that we correct any inaccurate personal information. We will use commercially reasonable efforts to correct any inaccurate personal information as directed by Residents upon receipt of a verifiable consumer request.
Do Not Sell or Share
- Residents have the right to ask that we stop selling or sharing your personal information. We do not sell your personal information to third parties for monetary consideration. However, under some circumstances a transfer of personal information to a third party, or within our affiliates and subsidiaries, may be considered a “sale” under California law. If you submit a request to stop selling your personal information, we will stop making such transfers. Click on the following link to submit a do not sell or share request: Do not Sell or Share My Personal Information (CA Residents Only)
- Residents have the right to ask that we stop sharing your personal information for cross-context behavioral advertising. We do not share your personal information with third parties for cross-context behavioral advertising.
No Discrimination
- We have a nondiscrimination policy. USClaims will not discriminate against Residents for exercising their rights. This generally means we will not cease doing business with you or charge you a different price or rates because you exercised rights under applicable state privacy law.
To exercise your privacy rights under California law or other state privacy law, please email privacy@usclaims.com or call 888.263.7560. You may also write to our legal department with any questions or comments about this Policy or about how we handle your personal information at the following addresses:
Email address: privacy@usclaims.com
Mailing Address:
USClaims
Legal – Privacy Policy
4850 T Rex Ave., Suite 101
Boca Raton, FL 33431
NOTICE TO NEVADA RESIDENT
Under Nevada Revised Statutes Chapter 603A (the “Nevada Privacy Act”), Nevada residents who have purchased goods or services from us may notify us not to sell their covered personal information. Covered personal information includes first and last name, address, email address, and phone number. If you are a Nevada resident, you may submit a request not to sell your covered information by emailing privacy@usclaims.com.
NOTICE TO VERMONT RESIDENTS
In accordance with Vermont law, we will not share information we collect about Vermont residents with companies that are not affiliated to us for the purpose of direct marketing, except with your consent or as permitted by law, such as is necessary to service, audit or fund your transactions. We might share your name and contact information with third parties that assist us in our direct marketing efforts.
NOTICE TO TEXAS RESIDENTS
You may appeal our decision with respect to a request you have submitted by emailing us at privacy@usclaims.com
NOTICE:
We do not sell your sensitive personal data.
NOTICE:
We do not sell your biometric personal data.
NOTICE TO RESIDENTS OF THE EUROPEAN UNION AND THE UNITED KINGDOM
At this time, USClaims does not conduct business with residents of the European Union or the United Kingdom (collectively, the “EU/UK”) and, therefore, does not intend to collect Personal Data of residents of the EU/UK. If you are a resident of the EU/UK, DO NOT USE THE SITE.
In the event USClaims inadvertently collects and/or processes Personal Data, EU/UK residents (“Data Subjects”) are entitled to the following:
- The right to determine whether Personal Data has been processed;
- The right to access Personal Data that has been processed;
- The right to obtain information about how Personal Data has been processed, including without limitation: (i) the purpose of the Processing; (ii) the category of Personal Data concerned; (iii) the categories of recipients to whom the Data Subject’s Personal Data has been disclosed; (iv) the planned retention period; (v) the existence of the right of rectification, deletion, limitation of processing, or opposition; (vi) the existence of a right to complain; (vii) the source of the collection of Personal Data if not collected from USClaims; (viii) and the existence of automated decision-making including profiling and, where appropriate, meaningful information about their details;
- The right to correct Personal Data stored by USClaims;
- The right to request the deletion of Personal Data, subject to certain exceptions;
- The right to restrict the Processing of Personal Data if: (i) the accuracy of the Personal Data is disputed; (ii) the Processing of the Personal Data is unlawful, but the Data Subject rejects its deletion; (iii) USClaims no longer needs the Personal Data, but the Data Subject requires it to exercise or defend legal claims; or (iv) the Data Subject has objected to the Processing of the Personal Data in accordance with GDPR Article 21;
- The right of the Data Subject to receive his/her Personal Data as provided to USClaims, in a structured, common, and machine-readable format or to request the transfer to another person responsible;
- The right to withdraw the Data Subject’s consent to Processing of Personal Data; and
- The right of the Data Subject to complain to a Supervisory Authority, as such term is defined in the GDPR. As a general rule, the Data Subject can contact the Supervisory Authority of the Data Subject’s usual place of residence, work, or place of the alleged infringement. You can find your local Supervisory Authority here: European Data Protection Board
Legal Basis for Company’s Processing of Personal Data Under GDPR
In the event USClaims inadvertently collects and/or processes Personal Data, Data Subjects’ Personal Data may be processed under the following conditions:
- Consent: you have given your consent for processing Personal Data for one or more specific purpose.
- Performance of a contract: provision of Personal Data is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof.
- Legal obligations: processing Personal Data is necessary for compliance with a legal obligation to which USClaims is subject.
- Vital interests: processing Personal Data is necessary in order to protect your vital interests or those of another natural person.
- Public interests: processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in USClaims.
- Legitimate interests: processing Personal Data is necessary for the purposes of the legitimate interests pursued by USClaims.
Data Subject Requests
Data Subjects may exercise their rights under the GDPR by emailing us at privacy@usclaims.com.
CONTACT INFORMATION
If you have any request or questions concerning our Privacy Policy, please call 888.263.7560 or write to us at:
Email Address: privacy@usclaims.com
Mailing Address:
USClaims
Legal – Privacy Policy
4850 T Rex Ave., Suite 101
Boca Raton, FL 33431
Effective Date 11/6/2024
